Single Point of Contact
Problematic situations often surface due to a lack of coherence between various departments and the correct IT procedures. We can remedy this issue by becoming a single point of contact for all IT-related issues.
Help Desk Services
Help Desk Services
Dedicated IT Response
Similar to proactive health management, proactive IT support involves regular checkups to detect and address potential issues before they escalate. At AMT, we develop a tailored IT support roadmap based on your business goals and industry demands. Our proactive monitoring, updating, and security patching ensure smooth operations and minimize disruptions.
Our proactive approach ensures that your systems, servers, and networks are constantly monitored to identify and resolve potential issues before they disrupt your operations.
Benefits of Proactive IT Support
Predictable budgeting
With AMT’s dedicated help desk services, you won’t experience any surprises or extra charges on monthly billings as all-managed IT services are offered at a fixed monthly price.
Free up your team
AMT’s dedicated help desk services provide a practical solution, allowing your internal team to focus on strategic tasks instead of daily IT issues. With our dedicated resources ensuring a reliable technology platform, you’ll see enhanced system performance and availability, driving operational efficiencies and boosting employee productivity.
ACCESS TO A DEDICATED TEAM OF EXPERTS
Our dedicated help desk services provide you with access to a group of engineers dedicated to supporting you and your business needs. At AMT, our help desk teams are continuously updated with the best practices, technical tools, service management processes, and training on new technologies. With a wealth of experience supporting various organizations across different verticals, our help desk professionals are experts at troubleshooting and resolving technical problems.
AROUND-THE-CLOCK MONITORING
Just because your office closes at 5 PM doesn’t mean your business does. You need to make sure that after-hours incidents can be resolved quickly. Our help-desk experts are available 24/7 to provide you with the support you need and resolve any issues that may arise, no matter the time.
QUICKER RESOLUTION TIMES
Problem monitoring can help identify patterns in ongoing problems and root causes, resulting in a faster resolution in the future. And with a dedicated team that deeply understands your business and the unique challenges you face, quick, consistent resolutions to your IT problems will become the norm. At AMT, we strive to beat SLA expectations and have 98% satisfaction based on reviews from our customers.
REAL-TIME ANALYTICS INTO SERVICE DESK PERFORMANCE
Proactively monitoring and measuring success and ensuring gaps in service are quickly addressed.
BUSINESS SUPPORT & SOLUTIONS
Our help desk is geared to meet the specific needs of your business and provide extra assistance when you need it. As your dedicated support team, we will be able to develop a deep understanding of your IT infrastructure, become familiar with your environment and business needs, and, in turn, deliver on any particular support requirements that you may have as a business. Our number one goal is to provide dedicated help desk services that provide instant, flexible IT support so your business can get back on track – and stay there!